Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Helia governing your use of the Helia application and website (the “Service”). By creating an account or using the Service, you agree to these Terms. If you use Helia on behalf of a business, you represent that you are authorized to bind that business.

Helia provides scheduling, job management, check-in, proposals, and notification tools for cleaning businesses. We may add, change, or remove features over time to improve the Service.

• You are responsible for the accuracy of information you provide and for activity under your account.
• Keep your credentials secure and notify us of any unauthorized use.
• If you add staff or client information, you confirm you have the right to do so and to authorize the related processing (including job notifications).

You agree not to:

• Use the Service unlawfully or to send unlawful, harassing, or unsolicited marketing messages.
• Attempt to access data that isn’t yours, or breach the security or isolation of the Service.
• Reverse engineer, resell, or overload the Service or its infrastructure.

Paid plans are billed in advance on a recurring basis (monthly or annually) according to the plan you select. Plans renew automatically until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except where required by law. We may change pricing with reasonable advance notice.

You retain ownership of the data you put into Helia. You grant us a limited license to host and process it solely to provide the Service. Our handling of personal data is described in our Privacy Policy.

Helia and its software, branding, and content are owned by us and protected by law. These Terms do not grant you any rights to our trademarks or to copy or modify the Service.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, Helia will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim arising from the Service is limited to the amount you paid us in the twelve months before the claim.

You may stop using the Service and close your account at any time. We may suspend or terminate access if you violate these Terms or to protect the Service. On termination, your right to use the Service ends; data handling after termination follows our Privacy Policy.

We may update these Terms from time to time. We will post the new effective date and, for material changes, provide additional notice. Continued use after changes means you accept the updated Terms.

These Terms are governed by the laws of the United States and the state in which Helia is established, without regard to conflict-of-laws rules. Disputes will be resolved in the courts of that jurisdiction.

Questions about these Terms: info@heliacleaning.com.